FREQUENTLY ASKED QUESTIONS Welcome to Simon Ideal INC (hereinafter referred to as the “Website”). When using the Website and its services, you may encounter questions or concerns. The following are the terms and policies on how to handle and answer questions. These terms are designed to provide you with effective support and information.
Question Submission If you encounter any problems when using the Website, you can contact us in the following ways: ●Email: andrewsimon@simonidealinc.com ●Phone: 6265473636 Please provide as much information as possible when submitting your question, including order number, relevant product information and specific description of the problem you encountered. This will help us resolve your issue more quickly.
Customer Support Response Time We strive to provide a response within 1-2 business days of receiving your question. The specific response time may vary depending on the nature of the request, the complexity of the inquiry, and peak hours. We appreciate your patience.
Frequently Asked Questions (FAQ) In order to help you find solutions faster, we have provided a Frequently Asked Questions (FAQ) page on the Website that covers many common questions and concerns. It is recommended that you check the FAQ page before submitting a question, and you will most likely find the information you need.
Product-related issues ●Product quality issues: If the product you received is defective or damaged, please contact us as soon as possible. We will provide you with return and exchange services based on the specific situation. ●Order status inquiry: You can check the order status through the link in the order confirmation email or by logging into your account. If you have any questions, please contact us in time.
Technical support If you encounter technical problems while using our website or services, our technical support team will assist you in resolving these problems. Please contact us according to the above contact information and describe your technical problems.
Complaint handling If you are not satisfied with our services or products, please contact us through the above contact information. We will take your feedback seriously and work hard to resolve the problems you encounter.
Privacy protection When handling your questions and information, we will strictly abide by our privacy policy to ensure that your personal information is protected. Please refer to our privacy policy to understand how we use and protect your information.
Applicable law This policy is governed by the laws of the United States. Any disputes arising from this policy should be submitted to the courts of the place where you are located.
Contact Us If you have any questions or concerns, please feel free to contact us: ●Email: andrewsimon@simonidealinc.com ●Phone: 6265473636
Thank you for choosing Simon Ideal INC! We look forward to solving your problems and providing excellent customer service.
